A: At Gemologist Collection, we believe luxury should be accessible to everyone. Our prices are lower because we cut out the middlemen and source directly from trusted vendors. By operating primarily online, we avoid the high overhead costs of physical stores, and we pass those savings on to you. And when we collaborate with other jewelry brands, we always work hard to negotiate great deals for our audience. Rest assured, lower prices never mean lower quality.

A: Quality is at the heart of everything we do. Each piece of jewelry undergoes rigorous inspection and quality control by our expert gemologists and craftsmen. We only choose jewelry of high-grade materials, including platinum, 14K and 18K gold, sterling silver, and conflict-free diamonds and gemstones. Our commitment to excellence ensures that every item meets the highest standards of craftsmanship and durability.

A: Yes, absolutely. We are committed to ethical sourcing and transparency. All our diamonds are conflict-free and adhere to the Kimberley Process Certification Scheme. Our gemstones are sourced from reputable suppliers who share our values of sustainability and ethical practices.

A: Yes, we offer customization services to help you create a unique piece that reflects your personal style. Whether you want to modify an existing design or create something entirely new, our design team is here to bring your vision to life. Contact us to discuss your ideas and requirements.

A: Yes, we provide a comprehensive warranty on all our jewelry pieces. Our warranty covers manufacturing defects and ensures that your purchase is protected. For more details on warranty terms and conditions, please visit our Warranty & Care page.

 

At Gemologist Collection, we take great pride in the craftsmanship and integrity of every piece we offer. To ensure your jewelry remains as beautiful and lasting as the day you received it, we provide a comprehensive warranty along with care guidance to help you protect your investment.

Lifetime Warranty

• We offer a lifetime warranty on all Gemologist Collection pieces against manufacturing defects in materials and workmanship.
• This warranty does not cover normal wear and tear, damage from misuse, or loss of stones or entire pieces.

What Is Covered

 

• Manufacturing defects such as loose prongs, faulty clasps, or broken chains
• Structural defects in materials and craftsmanship

 

What Is Not Covered

• Normal wear and tear (including scratches, dents, tarnish)
• Damage caused by accidents, improper care, or unauthorized repairs
• Loss of gemstones or complete jewelry pieces

How to Submit a Warranty Claim

1. Contact Us – Email us at info@gemologistcollection.com or call (858) 255-8085 with your order number and a clear description of the issue.
2. Assessment – We’ll review the details to determine if the issue qualifies under our warranty.
3. Return Instructions – If approved, we’ll provide guidance for sending the item back. We recommend using a trackable shipping service with insurance.
4. Repair or Replacement – Once we receive and inspect the piece, we’ll either repair or replace it as needed. Return shipping for approved warranty work is on us.

 

 

 

Jewelry Care

Proper care keeps your jewelry looking its best for years to come. Here’s how to protect your pieces:

Daily Care

• Avoid Chemicals – Perfumes, lotions, and hairsprays can damage both metal and stones.
• Remove When Active – Take jewelry off before swimming, exercising, or doing tasks that may cause impact or pressure.
• Store Carefully – Use a clean, dry place like a soft pouch or jewelry box, and keep pieces separate to prevent scratching.

 

Cleaning Tips

• Routine Cleaning – Wipe with a soft cloth after each wear to remove oils and dirt.
• Deep Cleaning – Soak in warm soapy water for a few minutes, then gently brush with a soft toothbrush. Rinse and dry thoroughly.
• Professional Cleaning – For intricate or delicate pieces, consider professional inspection and cleaning once a year.

Gemstone-Specific Care

• Diamonds – Safe with mild soap and a soft toothbrush. Avoid chlorine.
• Colored Gemstones – Some are sensitive to light and chemicals; always check specific care guidelines.
• Pearls – Wipe gently after each wear and avoid contact with cosmetics or hairspray.

Maintenance

• Regular Checks – Inspect for loose stones or worn prongs and address issues promptly.
• Annual Inspection – We recommend a professional cleaning and inspection once a year to keep your settings secure.

 

 

 

Need Help?

 

For questions about your warranty or how to care for your jewelry, contact us at hello@gemologistcollection.com or call (858) 255-8085. We’re here to help you keep your jewelry in excellent condition for years to come.

Thank you for choosing Gemologist Collection, we’re honored to be part of your story and committed to supporting you every step of the way.

 

 

A: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, we offer a hassle-free return policy. You can return or exchange your item within 30 days of purchase, provided it is in its original condition. Please note that custom orders are not returnable. For more information, please visit our Returns & Exchanges page.

 

At Gemologist Collection, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Please review the guidelines below to ensure a smooth and efficient process.

Return Policy

Eligibility for Returns:

• Items containing diamonds with lab reports must be returned within 10 days of purchase.
• All other items must be returned within 30 days of purchase.
• Items must be in their original condition, unworn, and with all original packaging and documentation.
• Custom orders, personalized pieces, and engraved items are not eligible for returns.

How to Return an Item:

1. Initiate a Return: Contact our customer service team at info@gemologistcollection.com or +1 (858) 255-8085 to initiate a return. Please provide your order number and reason for the return.
2. Receive Return Authorization: Our team will provide you with a Return Authorization (RA) number and detailed instructions on how to return your item.
3. Pack Your Item: Securely pack the item in its original packaging. Include all documentation and the RA number.
4. Ship the Item: Ship the item to the address provided by our customer service team. We recommend using a trackable shipping service and purchasing shipping insurance.

Refund Process:

• Once we receive and inspect the returned item, we will process your refund.
• Refunds will be issued to the original payment method within 7-10 business days.
• Please note that shipping costs are non-refundable.

Exchange Policy

Eligibility for Exchanges:

• Items must be exchanged within 30 days of purchase.
• Items must be in their original condition, unworn, and with all original packaging and documentation.
• Custom orders, personalized pieces, and engraved items are not eligible for exchanges.

How to Exchange an Item:

1. Initiate an Exchange: Contact our customer service team at info@gemologistcollection.com or +1 (858) 255-8085 to initiate an exchange. Please provide your order number and details of the item you wish to exchange.
2. Receive Exchange Authorization: Our team will provide you with an Exchange Authorization (EA) number and detailed instructions on how to proceed with the exchange.
3. Pack Your Item: Securely pack the item in its original packaging. Include all documentation and the EA number.
4. Ship the Item: Ship the item to the address provided by our customer service team. We recommend using a trackable shipping service and purchasing shipping insurance.
5. Select a New Item: Once we receive and inspect the returned item, we will assist you in selecting a new item. Any price differences will be adjusted accordingly.

Additional Information

Custom Orders:

• Custom orders, personalized pieces, and engraved items are final sale and cannot be returned or exchanged.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at info@gemologistcollection.com or +1 (858) 255-8085. We will provide a replacement or full refund, including shipping costs.

Contact Us:

• For any questions or concerns regarding our return and exchange policy, contact us at info@gemologistcollection.com or +1 (858) 255-8085. We are here to assist you and ensure your satisfaction.

At Gemologist Collection, we are committed to providing you with exceptional quality and service. Thank you for shopping with us!

A: Proper care will keep your jewelry looking its best. We recommend storing your pieces in a dry, cool place, away from direct sunlight. Avoid exposing them to harsh chemicals or abrasive materials. Regularly clean your jewelry with a soft cloth to maintain its shine. For detailed care instructions, visit our Jewelry Care page.

 

At Gemologist Collection, we take great pride in the craftsmanship and integrity of every piece we offer. To ensure your jewelry remains as beautiful and lasting as the day you received it, we provide a comprehensive warranty along with care guidance to help you protect your investment.

Lifetime Warranty

• We offer a lifetime warranty on all Gemologist Collection pieces against manufacturing defects in materials and workmanship.
• This warranty does not cover normal wear and tear, damage from misuse, or loss of stones or entire pieces.

What Is Covered

 

• Manufacturing defects such as loose prongs, faulty clasps, or broken chains
• Structural defects in materials and craftsmanship

 

What Is Not Covered

• Normal wear and tear (including scratches, dents, tarnish)
• Damage caused by accidents, improper care, or unauthorized repairs
• Loss of gemstones or complete jewelry pieces

How to Submit a Warranty Claim

1. Contact Us – Email us at info@gemologistcollection.com or call (858) 255-8085 with your order number and a clear description of the issue.
2. Assessment – We’ll review the details to determine if the issue qualifies under our warranty.
3. Return Instructions – If approved, we’ll provide guidance for sending the item back. We recommend using a trackable shipping service with insurance.
4. Repair or Replacement – Once we receive and inspect the piece, we’ll either repair or replace it as needed. Return shipping for approved warranty work is on us.

 

 

 

Jewelry Care

Proper care keeps your jewelry looking its best for years to come. Here’s how to protect your pieces:

Daily Care

• Avoid Chemicals – Perfumes, lotions, and hairsprays can damage both metal and stones.
• Remove When Active – Take jewelry off before swimming, exercising, or doing tasks that may cause impact or pressure.
• Store Carefully – Use a clean, dry place like a soft pouch or jewelry box, and keep pieces separate to prevent scratching.

 

Cleaning Tips

• Routine Cleaning – Wipe with a soft cloth after each wear to remove oils and dirt.
• Deep Cleaning – Soak in warm soapy water for a few minutes, then gently brush with a soft toothbrush. Rinse and dry thoroughly.
• Professional Cleaning – For intricate or delicate pieces, consider professional inspection and cleaning once a year.

Gemstone-Specific Care

• Diamonds – Safe with mild soap and a soft toothbrush. Avoid chlorine.
• Colored Gemstones – Some are sensitive to light and chemicals; always check specific care guidelines.
• Pearls – Wipe gently after each wear and avoid contact with cosmetics or hairspray.

Maintenance

• Regular Checks – Inspect for loose stones or worn prongs and address issues promptly.
• Annual Inspection – We recommend a professional cleaning and inspection once a year to keep your settings secure.

 

 

 

Need Help?

 

For questions about your warranty or how to care for your jewelry, contact us at hello@gemologistcollection.com or call (858) 255-8085. We’re here to help you keep your jewelry in excellent condition for years to come.

Thank you for choosing Gemologist Collection, we’re honored to be part of your story and committed to supporting you every step of the way.

 

 

A: At Gold Glimmers, we specialize in creating personalized jewelry pieces tailored to your unique preferences. Here’s how you can shop with us:

1. Explore Our Collection: Browse through our exquisite collection of fine jewelry crafted with the finest materials, ethical gemstones, and recycled metals.
2. Customize Your Piece: Our strength lies in collaborating with you to customize your jewelry exactly as you envision it. Use our customization options to personalize your piece to perfection.
3. Get A Quote: Once you’ve found a piece you love, click the "Get A Quote" button. This button is essential because we update our prices daily based on the current diamond and gold market to ensure you get the fairest deal possible. Most of the time, the price you end up paying will be equal to what you see on the website at the time of your inquiry.
4. Receive a Personalized Consultation: After you click "Get A Quote," our team will get in touch with you via email or phone. This step is crucial as it allows us to confirm the details of your order, discuss any customizations you may want, and ensure you are ordering the right item. We understand that online orders can be tricky, and we want to make sure you are completely satisfied with your purchase.
5. Finalize Your Order: Once all the details are confirmed and you are happy with your quote, we will guide you through the final steps to complete your purchase. You’ll receive an invoice with the confirmed price and payment instructions.
6. Order Processing: After payment is received, our skilled craftsmen will begin working on your piece. If it’s a custom order, we’ll provide you with updates throughout the process.
7. Quality Assurance: Every piece undergoes stringent quality checks to ensure it meets our high standards before it’s shipped to you.
8. Shipping: Once your jewelry has passed our quality checks, it will be securely packaged and shipped to your specified address. You’ll receive tracking information to monitor your shipment.
9. Aftercare and Support: Our commitment to you doesn’t end after your purchase. Whether you need resizing, repairs, or have any questions, our customer service team is here to assist you.

As a small company, we take pride in providing personalized service to each of our customers. We treat every order with the utmost care and attention, ensuring that you feel valued and satisfied throughout your shopping experience with us. We believe in building long-lasting relationships and ensuring you have a delightful experience with Gold Glimmers.