Jewelry Warranty & Care

 

At Gemologist Collection, we take great pride in the craftsmanship and integrity of every piece we offer. To ensure your jewelry remains as beautiful and lasting as the day you received it, we provide a comprehensive warranty along with care guidance to help you protect your investment.

Lifetime Warranty

  • We offer a lifetime warranty on all Gemologist Collection pieces against manufacturing defects in materials and workmanship.
  • This warranty does not cover normal wear and tear, damage from misuse, or loss of stones or entire pieces.

What Is Covered

 

  • Manufacturing defects such as loose prongs, faulty clasps, or broken chains
  • Structural defects in materials and craftsmanship

 

What Is Not Covered

  • Normal wear and tear (including scratches, dents, tarnish)
  • Damage caused by accidents, improper care, or unauthorized repairs
  • Loss of gemstones or complete jewelry pieces

How to Submit a Warranty Claim

  1. Contact Us – Email us at info@gemologistcollection.com or call (858) 255-8085 with your order number and a clear description of the issue.
  2. Assessment – We’ll review the details to determine if the issue qualifies under our warranty.
  3. Return Instructions – If approved, we’ll provide guidance for sending the item back. We recommend using a trackable shipping service with insurance.
  4. Repair or Replacement – Once we receive and inspect the piece, we’ll either repair or replace it as needed. Return shipping for approved warranty work is on us.

 

 

 

Jewelry Care

Proper care keeps your jewelry looking its best for years to come. Here’s how to protect your pieces:

Daily Care

  • Avoid Chemicals – Perfumes, lotions, and hairsprays can damage both metal and stones.
  • Remove When Active – Take jewelry off before swimming, exercising, or doing tasks that may cause impact or pressure.
  • Store Carefully – Use a clean, dry place like a soft pouch or jewelry box, and keep pieces separate to prevent scratching.

 

Cleaning Tips

  • Routine Cleaning – Wipe with a soft cloth after each wear to remove oils and dirt.
  • Deep Cleaning – Soak in warm soapy water for a few minutes, then gently brush with a soft toothbrush. Rinse and dry thoroughly.
  • Professional Cleaning – For intricate or delicate pieces, consider professional inspection and cleaning once a year.

Gemstone-Specific Care

  • Diamonds – Safe with mild soap and a soft toothbrush. Avoid chlorine.
  • Colored Gemstones – Some are sensitive to light and chemicals; always check specific care guidelines.
  • Pearls – Wipe gently after each wear and avoid contact with cosmetics or hairspray.

Maintenance

  • Regular Checks – Inspect for loose stones or worn prongs and address issues promptly.
  • Annual Inspection – We recommend a professional cleaning and inspection once a year to keep your settings secure.

 

 

 

Need Help?

 

For questions about your warranty or how to care for your jewelry, contact us at hello@gemologistcollection.com or call (858) 255-8085. We’re here to help you keep your jewelry in excellent condition for years to come.

Thank you for choosing Gemologist Collection, we’re honored to be part of your story and committed to supporting you every step of the way.